Hi Jen,
As we shared with you as soon as you reached out to our customer service, we are so truly sorry this happened. We have pinpointed the issue with this style and it has been corrrected by Design/Production and the factory and will not happen moving forward. We issued you a return ship label and refunded you right away. Again, we're so sorry you had this experience with one of our styles. Quality and integrity of our products is so important to us and we hop you'll give us another try. We thank you again for reaching out to us and allowing us the opportunity to make it right.