Hi,
I'm so sorry this happened. We do suggest that customers try their shoes on and walk around on carpet to make sure they're a perfect fit, comfortable, etc... before wearing them outside. That way if there are any issues you can email us for a return or exchange. Unfortunately once they're worn outside we are unable to take them back. That being said you may want to try a moleskin patch for underneath the shoe on the area that's irritating you. That will definitely help. Again, my apologies that our product missed the mark for you.